Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at online.support@hellycartapware.com.au. If your return is accepted,
1. you need to be responsible for returning the goods to our warehouse, and bear the corresponding freight and risks during transportation. It is recommends that all returned items are sent with postal tracking and insurance.
2. If feasible, we can assist in providing shipping labels and arranging to collect the goods, shipping costs incurred will be deducted from the refund. If the goods cannot be successfully collected in the end, the customer still needs to arrange the return by himself.
All returns will be deducted the original shipping charges, even if the original order was free shipping, it will be deducted shipping charges based on our actual shipping charges.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at online.support@hellycartapware.com.au.
Damages and issues
All goods need to be inspected within 24 hours of receipt. Please upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like goods with damaged or missing packaging. Unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.
Commercial quantities orders (each item quantities over 10 units) - Unfortunately due to we need to keep the stock required for sale we cannot accept returns on commercial quantity orders. In some instances returns may be possible but will charge you a 20% restocking fee.
Customised or Fragile Products, including glass shelf etc. So once your order is confirmed these can't be returned or refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at online.support@hellycartapware.com.au. If your return is accepted,
1. you need to be responsible for returning the goods to our warehouse, and bear the corresponding freight and risks during transportation. It is recommends that all returned items are sent with postal tracking and insurance.
2. If feasible, we can assist in providing shipping labels and arranging to collect the goods, shipping costs incurred will be deducted from the refund. If the goods cannot be successfully collected in the end, the customer still needs to arrange the return by himself.
All returns will be deducted the original shipping charges, even if the original order was free shipping, it will be deducted shipping charges based on our actual shipping charges.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at online.support@hellycartapware.com.au.
Damages and issues
All goods need to be inspected within 24 hours of receipt. Please upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like goods with damaged or missing packaging. Unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.
Commercial quantities orders (each item quantities over 10 units) - Unfortunately due to we need to keep the stock required for sale we cannot accept returns on commercial quantity orders. In some instances returns may be possible but will charge you a 20% restocking fee.
Customised or Fragile Products, including glass shelf etc. So once your order is confirmed these can't be returned or refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.