FAQs

ORDER

A: If you need more stock than the online store currently allows, please contact our customer support team with the product's SKU and your required quantity. We will check our warehouse availability and get back to you as soon as possible.

As a wholesale distributor, our offline retail stock fluctuates regularly, and our inventory system is not fully synchronized with the online store in real-time. To prevent overselling and avoid any inconvenience, we set a limited quantity online. However, we can often accommodate larger orders offline!

PRODUCT

A: Yes, all our tapware and shower heads are fully Watermark certified. In addition, many of our taps have already been upgraded to Lead-Free Watermark certification.

Regarding WELS certification, it requires a valid Watermark certification as a prerequisite, and their respective WELS star ratings are clearly listed on each product page.

Just a quick note: In compliance with Australian regulations, any taps or spouts that feature a terminal water outlet intended for use in basins, kitchens, or laundry sinks are required by law to be registered with WELS.

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